Contact information

Sorenzia — Contact Us

We are a small team and we answer every message ourselves. If something about your order is not right, tell us and we will fix it.

How to reach us

Email is the fastest way to get a real answer. Include your order number if you have one, and a photo if the question is about a specific pair of frames — lens finish, hinge tension and colour are much easier to resolve when we can see them.

Email: support@sorenzia.co

Response time: within 1 business day, Monday to Friday, Australian Eastern time. Messages sent over the weekend are answered on Monday.

What we can help with

• Order status, tracking and delivery timeframes
• Returns, exchanges and refunds — see our Refund Policy
• Frame measurements, lens options and fit advice — see our Size Guide
• Restock questions on a sold-out pair — see our Out of Stock Policy
• Wholesale and partnership enquiries

Before you write in

Many questions are already answered on our FAQ page, including what designer-inspired means, what our lenses are made of, and how our pricing works. If your answer is not there, write to us — we would rather hear from you than have you guess.

Sorenzia trades in Australian dollars and ships worldwide.